Horchow Bath Rugs & Mats
Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
What size bath rug or mat is most appropriate for my bathroom?
Measure your bathroom's floor space and leave 4 to 6 inches of clearance from the walls. Consider the door opening as well.
How often should bath rugs and mats be washed?
For hygiene and to maintain quality, wash bath rugs and mats every 1-2 weeks, depending on usage.
Are there specific materials for bath rugs that are more absorbent?
Yes, cotton and microfiber are highly absorbent materials, making them ideal for bath rugs and mats.
How do I choose the right size bath rug or mat for my bathroom?
Measure the available floor space, leaving a gap between the rug and walls or fixtures for safety and aesthetics. Consider under-sink, beside-bath, and toilet-footprint areas.
What should I consider when selecting a rug size for my bathroom?
Base the rug size on the layout and the fixtures of the bathroom, ensuring there's enough space to stand on it comfortably, typically in front of the sink or the main area used.