Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
What types of glasses should I include in my drinkware collection?
Include a variety of glasses such as water glasses, wine glasses, mugs, and specialty glasses for cocktails or beer.
How do I care for crystal drinkware?
Hand wash crystal glasses with mild detergent and warm water. Dry with a lint-free cloth to prevent spots and scratches.
Is it safe to use vintage drinkware for everyday use?
Vintage drinkware can be used, but inspect for lead if it's very old. Avoid using damaged pieces as they may harbor bacteria.