Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
How many pieces of flatware do I need for a basic set?
A basic flatware set for one person typically includes a dinner fork, salad fork, dinner knife, soup spoon, and teaspoon. Consider the size of your household and guests you may have.
What's the difference between 18/10 and 18/0 stainless steel flatware?
18/10 contains 18% chromium and 10% nickel, offering better rust resistance and shine. 18/0 has 18% chromium with no nickel, making it more prone to corrosion.
How do I care for and maintain my flatware to keep it looking new?
Avoid leaving flatware in water for long periods. Hand wash or use a dishwasher and polish with a soft cloth to prevent water spots and corrosion.