Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
How can I make my outdoor space more inviting?
Incorporate comfortable seating, add outdoor rugs, use soft lighting like string lights, and include greenery or flowers for a cozy atmosphere.
What materials are best for outdoor furniture?
Materials like teak, aluminum, wrought iron, and all-weather wicker are durable and can withstand outdoor elements.
How do I protect my outdoor furniture from the weather?
Use furniture covers, seal wood furniture, and store cushions indoors when not in use to protect against rain and sun damage.