Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
What features should I look for in a recliner for added comfort?
Look for recliners with lumbar support, adjustable headrests, and convenient features like built-in USB ports or cup holders.
Can recliners fit into a modern decor style?
Yes, many contemporary recliners feature sleek lines and minimalistic designs that can blend seamlessly into modern decor.
How do I choose the right size recliner for my space?
Measure your space and consider the recliner's dimensions when fully reclined. Leave enough room for movement around the chair.