JOANN Mattresses
Frequently Asked Questions
What is the return policy for Joann on furniture and home decor?
Items returned by mail are refunded the cost of the returned merchandise minus a $7.95 return shipping & handling fee. Items must be returned in original condition, and in-store purchases must be returned in-store, not by mail.
Are there any items that cannot be returned?
Customized or personalized items are typically not returnable. Final sale items also cannot be returned.
Who covers the return shipping costs?
Customers are responsible for the return shipping costs unless Joann has made a shipping error or the item is defective.
How can items be returned?
Items can be returned by mail with a handling fee or in-person at a Joann store. Contact customer service for specific instructions based on the item type and reason for the return.
How often should I replace my mattress?
Most mattresses last between 7-10 years. Signs of wear, sagging, or discomfort indicate it's time for a new one.
What's the difference between memory foam and innerspring mattresses?
Memory foam conforms to your body for pressure relief, while innerspring mattresses offer firmer support and more airflow.
Can a mattress topper extend the life of my mattress?
Yes, a topper can add comfort and support, potentially extending the life of your mattress by reducing direct wear.