FAQs
What is Joss & Main's return policy?
Most items can be returned within 30 days. Mattresses have a 100-day deadline, wedding items within 90 days after the event, and holiday sale items (Nov 1–Dec 31) until Jan 31. Non-returnable items include clearance, gift cards, personalized products, item bundles bought at a discount, open-box items, assembled articles, and items labeled as Non-Returnable.
How can I initiate a return request through Joss & Main?
Returns must be initiated online through the Joss & Main website. Log into your account, select the item you want to return under My Orders, and follow the instructions to print a shipping label and drop off the package at a FedEx location. You'll be responsible for shipping and delivery fees unless returning a damaged product.
How long until Joss & Main refunds my item?
The refund process may take up to five business days after Joss & Main receives your return. Refunds are issued to the original payment method, except for PayPal purchases where the refund timing to your account cannot be guaranteed.
Joss & Main Collections
- Accent Chairs
- Appliances
- Armoires
- Baby
- Bakeware & Cookware
- Bar Carts
- Bar Stools & Counter Stools
- Bath Rugs & Mats
- Bath Towels
- Bathroom Accesories
- Bathroom Countertop
- Bathroom Shower & Accessories
- Bathroom Tubs & Accesories
- Bathroom Vanities, Sinks, and Accessories
- Bedding
- Bedroom Vanities
- Beds
- Benches
- Blankets & Throws
- Bookcases & Etageres
- Cabinet Hardware
- Cabinets
- Candles, Candle Holders, and Scents
- Ceiling Fans
- Chandeliers
- Coat Racks & Hooks
- Coffee Tables
- Console Tables
- Curtains & Drapes
- Daybeds & Chaise Lounges
- Decorative Objects
- Decorative Pillows
- Desks
- Dining Chairs
- Dining Tables
- Dinnerware
- Dressers
- Drinkware
- End & Side Tables
- Fabric
- Filing Cabinets
- Flatware
- Floor Lamps
- Flush Mounts
- Games
- Garden Accents
- Headboards
- Jewelry Organization
- Kids
- Kitchen Sinks & Accessories
- Kitchen Tools
- Mattresses
- Mirrors
- Nightstands
- Office Chairs
- Organization
- Ottomans, Stools, and Poufs
- Outdoor
- Outdoor Dining
- Outdoor Lighting
- Pendants
- Picture Frames
- Plant Stands
- Planters
- Plants, Faux Plants, and Forals
- Recliners
- Rugs
- Sectionals
- Serveware
- Sets
- Shades
- Shams & Skirts
- Sideboards & Buffets
- Sofas & Loveseats
- Table & Wall Clocks
- Table Lamps
- Tile
- Toilets, Seats, and Bidets
- TV & Media Stands
- Vases
- Wall Art
- Wall Lighting
- Wall Shelves
- Wallpaper