Kathy Kuo Home Mattresses
Frequently Asked Questions
What is the return policy for Kathy Kuo Home?
Kathy Kuo Home offers a 30-day return window, ensuring customers have ample time to evaluate their purchases. Items must be in their original condition and packaging for returns.
Are there any items that cannot be returned?
Custom-made, special order items, and products marked as 'final sale' are generally not eligible for returns.
Who covers the return shipping costs?
The customer is responsible for the return shipping costs unless the product is defective or the order was incorrectly fulfilled by Kathy Kuo Home.
How can items be returned?
Returns can be initiated by contacting Kathy Kuo Home's customer service via email or phone. The return process usually requires the customer to obtain a return authorization.
How often should I replace my mattress?
Most mattresses last between 7-10 years. Signs of wear, sagging, or discomfort indicate it's time for a new one.
What's the difference between memory foam and innerspring mattresses?
Memory foam conforms to your body for pressure relief, while innerspring mattresses offer firmer support and more airflow.
Can a mattress topper extend the life of my mattress?
Yes, a topper can add comfort and support, potentially extending the life of your mattress by reducing direct wear.