Neiman Marcus

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Frequently Asked Questions

Neiman Marcus offers a 30-day return window for most items provided they are in original condition. A $9.95 return fee is applied for returns initiated more than 15 days after delivery.

What is the return policy for Neiman Marcus?

Neiman Marcus offers a 30-day return window for most items provided they are in original condition. A $9.95 return fee is applied for returns initiated more than 15 days after delivery.

Are there any items that cannot be returned?

Final sale items, personalized items, and items marked as 'no returns' cannot be returned.

Who covers the return shipping costs?

The customer is responsible for return shipping costs unless an item is defective or the wrong item was shipped.

How can items be returned?

Returns can be made either by mail using a prepaid label or in-person at any Neiman Marcus store. Items returned by mail have a $9.95 return fee if sent back after 15 days from delivery.