Sizing WAY Off

I have ordered rugs from this website before and had a decent outcome. This time was very disappointing. I had already undone my family room in order to place this new rug. It says 9x12 on the tag but it actually measures 11'8"x8'6"....off by 1/2 foot on one side!! It does not look right but I was already exhausted with rearranging the whole room. Additionally, I have the same rug in another room and the color looks like the website but the one I received this time looks much darker than pictured.

Beautiful rug, horribly shipped, full of creases

On its own, the rug is a 5. The photos were accurate for the gold rug (gold, cream, orange/salmon, blue). I didn’t want to spend a fortune, so it was a good choice and works beautifully with our furniture. That being said, I will NEVER place another order. The 8x10 rug was shipped FOLDED. I was absolutely not expecting that. We’re working on getting the creases out because the right shade of gold is tough to find. RIDICULOUS. They can keep their discount on a future purchase for writing a review.