Birch Lane

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FAQs

You can return most items for a refund or store credit within 30 days of delivery. This includes items that are not a perfect match for your home. Certain items such as clearance, gift cards, personalized products, items bought as part of a bundle at a discounted rate, open-box items, items you've assembled, and items marked as non-returnable are excluded from this policy.

What is Birch Lane's return policy?

How can I initiate a return request through Birch Lane?

Returns must be initiated online through Birch Lane's website. Log into your account, find the item you wish to return in the 'My Orders' section, choose the 'Return Item' option, and follow the steps to print a shipping label and prepare the item for drop-off at a FedEx location. Unless returning a damaged product, you may be responsible for shipping and delivery fees.

How long until Birch Lane refunds my item?

The refund process may take a few business days to complete once Birch Lane has received and processed your return. Refunds will be issued to the original payment method or as store credit, depending on your preference and the specifics of the return.

Are there any special considerations for certain types of returns for Birch Lane?

Yes, mattresses have a 100-day return period, wedding registry items must be returned within 90 days of the event, and items purchased during the Christmas sale (from November 1 to December 31) can be returned until January 31 of the following year.