Lulu and Georgia

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FAQs

Lulu and Georgia allow returns within 30 days of delivery for most items, with some exceptions extending the return period to 60 days for orders placed before February 1st, 2024. Made-to-order, cut-to-order, and final sale items cannot be returned or canceled. Oversized and white-glove items incur a 25% restocking fee. Free return shipping is offered for items with a "Free Returns" notice.

What is Lulu and Georgia's return policy?

Does Lulu and Georgia offer delivery services, and what are the costs?

In-stock items typically ship within 5-7 business days. Furniture and oversized items may take an additional 1-4 weeks in transit. Shipping rates vary: FedEx Ground standard delivery starts at $8.95 for orders up to $45 and goes up to 10% of the merchandise total for orders over $220.01. Oversize/Threshold and White Glove delivery have flat rates based on the cart total, starting at $149 and $199 respectively.

Does Lulu and Georgia provide assembly services for furniture?

White glove service, which includes room placement, assembly, and removal of packaging, is available for a fee. This service provides a comprehensive solution for those looking for hassle-free furniture setup.

How can I check the status of my Lulu and Georgia order or delivery?

After your order is processed, Lulu and Georgia will send an email containing a tracking number and confirmation that your package has been sent, allowing you to monitor the delivery status of your items.