FAQs
Non-furniture items can be returned within 90 days of purchase with proof of purchase required. Items must be unused and unwashed. Returns can be made either in-store or online.
What is the Crate and Barrel return policy for non-furniture items?
Non-furniture items can be returned within 90 days of purchase with proof of purchase required. Items must be unused and unwashed. Returns can be made either in-store or online.
What is the Crate and Barrel return policy for furniture and rugs?
Furniture and rugs must be exchanged within seven days of receipt. This applies to both damaged/defective items and those you simply don't like. Proof of purchase is required for returns, and custom orders have a 48-hour cancellation window before the deposit becomes non-refundable.
