Question 1

What is Horchow?

Accepted Answer

Horchow is a luxury home furnishings and decor retailer known for offering high-end furniture, lighting, rugs, and accessories. Founded in 1971, Horchow has established itself as a go-to source for upscale home goods, featuring both designer brands and its own exclusive collections. They cater to customers seeking sophisticated and unique pieces for their homes.

Question 2

What style is Horchow?

Accepted Answer

Horchow offers a wide range of styles, from traditional and classic to contemporary and modern. They're known for their elegant and refined aesthetic, often featuring luxurious materials and intricate details. Horchow's collections can include everything from ornate, antique-inspired pieces to sleek, minimalist designs, catering to various high-end tastes.

Question 3

Does Horchow offer free shipping?

Accepted Answer

Horchow occasionally offers free shipping promotions, especially for larger orders or during special sales events. However, due to the high-end nature of their products, standard shipping rates typically apply and can vary based on the item's size and value. It's best to check their website for current shipping offers and promotions.

Question 4

Is there a Horchow store?

Accepted Answer

Horchow primarily operates as an online and catalog retailer. While they don't have a widespread network of physical stores, they may occasionally have pop-up shops or showrooms. Their business model focuses on providing a curated online selection of luxury home goods.

Question 5

Does Horchow price match?

Accepted Answer

Horchow typically doesn't offer price matching. As a luxury retailer, they focus on providing exclusive and high-quality products rather than competing on price. However, they do run periodic sales and promotions, which can offer significant savings on their luxury items.

Question 6

Who owns Horchow?

Accepted Answer

Horchow is owned by Neiman Marcus Group. It was founded by Roger Horchow in 1971 and was later acquired by Neiman Marcus in 1988. The brand continues to operate as a distinct entity within the Neiman Marcus Group, known for its luxury home furnishings and decor.

Question 7

When does Horchow have sales?

Accepted Answer

Horchow holds several sales throughout the year, with major events typically occurring during holiday weekends like Memorial Day, Labor Day, and Black Friday. They also often have end-of-season clearance sales and special promotions for their catalog and online customers. Signing up for their email newsletter is a good way to stay informed about upcoming sales.

Question 8

Are there any items that cannot be returned?

Accepted Answer

While Horchow has a customer-friendly return policy, some items cannot be returned. These typically include personalized items, final sale merchandise, and certain oversized or fragile items. Additionally, items marked as non-returnable at the time of purchase are excluded from returns. It's always best to check the specific return policy for each item before purchasing.

Question 9

Does Horchow offer customization options for furniture?

Accepted Answer

Horchow offers customization options for many of their furniture pieces, particularly for upholstered items. This can include choosing from a variety of fabrics, colors, and finishes. The extent of customization varies by product, so it's best to check individual item descriptions or contact their customer service for more information.

Question 10

What is the warranty on Horchow furniture?

Accepted Answer

Warranty terms for Horchow furniture can vary depending on the product and manufacturer. Many items come with a limited warranty against defects in materials and workmanship. For specific warranty information on individual items, it's best to check the product details or contact Horchow's customer service.

Question 11

What is the return policy for Horchow?

Accepted Answer

Horchow's return policy typically allows returns within 30 days of delivery for most items. Returns must be in original condition with tags attached. Some items may have different return policies or be non-returnable. For furniture and large items, you'll need to contact their customer service to arrange a return. Keep in mind that return shipping costs are often the responsibility of the customer.

Question 12

How can items be returned?

Accepted Answer

To return items to Horchow, customers typically need to initiate the return process through their online account or by contacting customer service. For smaller items, Horchow may provide a return shipping label. For furniture and larger pieces, they will arrange a pickup. The exact process can vary depending on the size and type of item being returned.

Question 13

Does Horchow offer white glove delivery service?

Accepted Answer

Yes, Horchow offers white glove delivery service for many of their larger furniture items. This premium service includes delivery to your room of choice, unpacking, basic assembly, and removal of packaging materials. The cost for white glove delivery varies depending on the item and delivery location.

Question 14

What is Horchow's policy on custom orders?

Accepted Answer

Horchow offers custom options for many of their furniture pieces, particularly upholstered items. Customers can often choose from a variety of fabrics, finishes, and sometimes sizes. Custom orders typically have longer lead times and may have different return policies than standard items.

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