Question 1

What is Lulu and Georgia?

Accepted Answer

Lulu and Georgia is an online retailer specializing in stylish, high-quality furniture and home decor. They offer a curated selection of products ranging from rugs and lighting to furniture and accessories, catering to those seeking sophisticated, design-forward pieces for their homes.

Question 2

What style is Lulu and Georgia?

Accepted Answer

Lulu and Georgia's style can be described as modern, eclectic, and trend-forward. They offer a mix of contemporary, bohemian, and classic designs, often featuring unique textures, patterns, and materials. Their aesthetic appeals to those looking for statement pieces that blend style with functionality.

Question 3

Does Lulu and Georgia offer free shipping?

Accepted Answer

Lulu and Georgia occasionally offers free shipping promotions, especially for larger orders. However, their standard shipping rates vary based on the order total and the items purchased. For furniture and oversized items, additional shipping fees may apply due to size and weight.

Question 4

Is there a Lulu and Georgia store?

Accepted Answer

Lulu and Georgia primarily operates as an online retailer. While they don't have traditional brick-and-mortar stores, they occasionally host pop-up shops or showroom events in various locations. These temporary spaces allow customers to experience their products in person.

Question 5

Does Lulu and Georgia price match?

Accepted Answer

Lulu and Georgia doesn't typically offer price matching. However, they do run periodic sales and promotions throughout the year. It's worth signing up for their email newsletter to stay informed about upcoming discounts on furniture and home decor items.

Question 6

Who owns Lulu and Georgia?

Accepted Answer

Lulu and Georgia is a privately owned company founded by Sara Sugarman Brenner in 2012. The brand was named after Sara's grandfather Lou and grandmother Georgia, who owned a well-respected rug business.

Question 7

When does Lulu and Georgia have sales?

Accepted Answer

Lulu and Georgia holds several sales throughout the year, with major events typically occurring during holiday weekends like Memorial Day, Labor Day, and Black Friday. They also often have end-of-season sales and special promotions for email subscribers, which can include significant discounts on furniture and decor.

Question 8

Are there any items that cannot be returned?

Accepted Answer

While Lulu and Georgia has a customer-friendly return policy, some items cannot be returned. These typically include clearance items, custom orders, and certain oversized furniture pieces. It's always best to check the specific return policy for each item before making a purchase.

Question 9

Does Lulu and Georgia offer customization options for furniture?

Accepted Answer

Lulu and Georgia offers limited customization options for some of their furniture pieces. This may include choosing from different fabric options for upholstered items or selecting different finishes for certain wooden pieces. The extent of customization varies by product, so it's best to check individual item descriptions.

Question 10

What is the warranty on Lulu and Georgia furniture?

Accepted Answer

Lulu and Georgia doesn't typically offer extended warranties on their furniture. Most items are covered under their standard return policy for defects or damages upon receipt. For specific warranty information on furniture or home decor items, it's best to check the product details or contact their customer service.

Question 11

What is Lulu and Georgia's return policy?

Accepted Answer

Lulu and Georgia allow returns within 30 days of delivery for most items, with some exceptions extending the return period to 60 days for orders placed before February 1st, 2024. Made-to-order, cut-to-order, and final sale items cannot be returned or canceled. Oversized and white-glove items incur a 25% restocking fee. Free return shipping is offered for items with a "Free Returns" notice​​​​.

Question 12

Does Lulu and Georgia offer delivery services, and what are the costs?

Accepted Answer

In-stock items typically ship within 5-7 business days. Furniture and oversized items may take an additional 1-4 weeks in transit. Shipping rates vary: FedEx Ground standard delivery starts at $8.95 for orders up to $45 and goes up to 10% of the merchandise total for orders over $220.01. Oversize/Threshold and White Glove delivery have flat rates based on the cart total, starting at $149 and $199 respectively​​.

Question 13

Does Lulu and Georgia  provide assembly services for furniture?

Accepted Answer

White glove service, which includes room placement, assembly, and removal of packaging, is available for a fee. This service provides a comprehensive solution for those looking for hassle-free furniture setup​​.

Question 14

How can I check the status of my Lulu and Georgia order or delivery?

Accepted Answer

After your order is processed, Lulu and Georgia will send an email containing a tracking number and confirmation that your package has been sent, allowing you to monitor the delivery status of your items​​.

Question 15

How can items be returned?

Accepted Answer

Lulu and Georgia accepts returns by mail. For smaller items, you can initiate a return through their website and ship the item back. For furniture and larger home decor pieces, you'll need to contact their customer service to arrange a return pickup. Return shipping costs are typically the responsibility of the customer.

Overview

What we love

From our blog

Frequently Asked Questions