Question 1

What is Neiman Marcus?

Accepted Answer

Neiman Marcus is a luxury department store chain known for offering high-end fashion, accessories, jewelry, beauty products, and home decor. Founded in 1907, Neiman Marcus has established itself as a premier destination for luxury shopping. While they're primarily known for fashion, they also offer a significant selection of upscale furniture and home goods.

Question 2

What style is Neiman Marcus?

Accepted Answer

Neiman Marcus offers a wide range of styles in their home department, focusing on luxury and high-end designs. Their collection includes contemporary, traditional, and eclectic pieces. The overall aesthetic tends to be sophisticated and refined, featuring designer brands and unique, statement pieces that cater to discerning tastes.

Question 3

Does Neiman Marcus offer free shipping?

Accepted Answer

Neiman Marcus occasionally offers free shipping promotions, especially for larger orders or during special sales events. However, due to the high-end nature of their products, standard shipping rates typically apply and can vary based on the item's size and value. It's best to check their website for current shipping offers and promotions.

Question 4

Is there a Neiman Marcus store?

Accepted Answer

Yes, Neiman Marcus operates numerous physical retail stores across the United States. These stores offer a wide range of luxury products, including a selection of high-end furniture and home decor items. In addition to their brick-and-mortar locations, Neiman Marcus also maintains a robust online presence for e-commerce.

Question 5

Does Neiman Marcus price match?

Accepted Answer

Neiman Marcus typically doesn't offer price matching. As a luxury retailer, they focus on providing exclusive and high-quality products rather than competing on price. However, they do run periodic sales and promotions, which can offer significant savings on their luxury items.

Question 6

Who owns Neiman Marcus?

Accepted Answer

Neiman Marcus Group is currently owned by a group of creditors following a bankruptcy restructuring in 2020. The company emerged from bankruptcy as a private company, with its new owners including PIMCO, Davidson Kempner Capital Management, and Sixth Street Partners.

Question 7

When does Neiman Marcus have sales?

Accepted Answer

Neiman Marcus holds several sales throughout the year, with major events typically occurring during holiday weekends like Memorial Day, Labor Day, and Black Friday. They also have their famous 'Last Call' clearance events. Additionally, they offer periodic promotions and exclusive sales for their credit card holders and InCircle loyalty program members.

Question 8

Are there any items that cannot be returned?

Accepted Answer

While Neiman Marcus has a generally customer-friendly return policy, some items cannot be returned. These typically include personalized items, final sale merchandise, and certain designer pieces. Perishable items and those marked as non-returnable at the time of purchase are also excluded from returns. It's always best to check the specific return policy for each item before purchasing.

Question 9

Does Neiman Marcus offer customization options for furniture?

Accepted Answer

Neiman Marcus offers customization options for many of their furniture pieces, particularly for upholstered items. This can include choosing from a variety of fabrics, colors, and finishes. The extent of customization varies by product and brand, so it's best to check individual item descriptions or contact their customer service for more information.

Question 10

What is the warranty on Neiman Marcus furniture?

Accepted Answer

Warranty terms for Neiman Marcus furniture can vary depending on the product and manufacturer. Many items come with a limited warranty against defects in materials and workmanship. For specific warranty information on individual items, it's best to check the product details or contact Neiman Marcus's customer service.

Question 11

What is the return policy for Neiman Marcus?

Accepted Answer

Neiman Marcus's return policy typically allows returns within 30 days of delivery for most items. Returns must be in original condition with tags attached. Some items may have different return policies or be non-returnable. For furniture and large items, you'll need to contact their customer service to arrange a return. Keep in mind that return shipping costs are often the responsibility of the customer.

Question 12

How can items be returned?

Accepted Answer

To return items to Neiman Marcus, customers can either return items to a physical store or initiate a return by mail through their online account or by contacting customer service. For furniture and larger pieces, they will arrange a pickup. The exact process can vary depending on the size and type of item being returned.

Question 13

Does Neiman Marcus offer white glove delivery service?

Accepted Answer

Yes, Neiman Marcus offers white glove delivery service for many of their furniture and large home decor items. This premium service includes delivery to your room of choice, unpacking, basic assembly, and removal of packaging materials. The cost for white glove delivery varies depending on the item and delivery location.

Question 14

What is Neiman Marcus's policy on custom orders?

Accepted Answer

Neiman Marcus offers customization options for many of their furniture pieces, especially upholstered items. Customers can often select from various fabrics, finishes, and sometimes sizes. Custom orders typically have longer lead times and may have different return policies compared to standard items.

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