Frequently Asked Questions
What is the return policy for Horchow?
Horchow offers a 30-day return policy from the date of delivery for most items, excluding furniture which may have specific conditions.
Are there any items that cannot be returned?
Custom-made, personalized, and final sale items are typically not eligible for return.
Who covers the return shipping costs?
Customers are usually responsible for return shipping costs unless the item is defective or there was a shipping error.
How can items be returned?
To initiate a return, customers should contact Horchow customer service for guidance and to possibly obtain a return authorization.
What advantages do furniture sets offer?
Furniture sets ensure a cohesive look with pieces that are designed to match. They can also offer better value compared to purchasing items separately.
Are bedding sets a practical choice?
Yes, bedding sets provide convenience and a unified look, often including a comforter, shams, and sometimes sheets and bed skirts.
How do I mix and match dining set pieces for a custom look?
Choose a common element, like color or material, to unify the pieces. Mixing styles can add personality to your dining space.