Pottery Barn

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FAQs

Pottery Barn allows returns within 30 days for most items, with Quick Ship upholstery items eligible for return within 7 days. Original receipt required. Custom upholstery, monogrammed items, and Made to Order furniture or rugs are non-returnable. There's an extended holiday return period for purchases made between October 15 and December 26, extending until January 31 of the following year.

What is Pottery Barn's return policy?

Does Pottery Barn offer delivery services, and what are the costs?

Returns can be made in-store or via UPS. The customer is responsible for shipping costs unless the item is defective or the order was incorrect. During temporary store closures, such as those due to COVID-19, customers may contact customer care for online return initiation.

Does Pottery Barn provide assembly services for furniture?

The Pottery Barn return policy does not explicitly mention assembly services as part of the return process. However, customer service can be contacted for specific questions regarding furniture items.

How can I check the status of my Pottery Barn order or delivery?

You can start the return process online for UPS location returns or by calling Customer Care for furniture items. Non-furniture items can be returned directly to a Pottery Barn store.